Cancellation, Return and Refund Policy
Cancellation Policy: Customers can cancel their order within 24 hours of placing it, provided the order has not been shipped yet. To cancel an order, customers must contact our customer service team via email or phone with their order details.
Return Policy: We accept returns within 3 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Customers must contact our customer service team to initiate the return process. Once the return is approved, customers will be provided with instructions for returning the item.
Refund Policy: Refunds will be processed within 7-10 business days after the returned item is received and inspected. If the return is approved, the refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a mistake on our part or a defective item.
Exceptions: Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival. To avail return of defective or damaged items, a video of the unboxing without cuts from start to end must be shared. Only videos will be accepted for replacement. In such cases, customers must notify us within 24 hours of receiving the item, and we will arrange for a replacement or refund. No claims will be approved after 24 hours.
Damaged or Defective Items: If a customer receives a damaged or defective item, they must contact our customer service team within 24 hours of receiving the item, providing details and a video of the unboxing without cuts from start to end of the damage or defect must be shared. Only videos will be accepted for replacement. We will then arrange for a replacement or refund, depending on the customer’s preference. No claims will be approved after 24 hours.
Contact Information: For any inquiries or assistance regarding cancellations, returns, or refunds, please contact our customer service team via email at aryascandle@gmail.com or by phone at [phone number]. Our customer service representatives are available from Monday to Saturday from 10 am to 6 pm to assist you.
