1. Processing Time:
- Orders are typically processed and shipped within 3-5 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the following business day.
2. Shipping Methods and Rates:
- We offer several shipping options to accommodate your needs. Shipping rates and delivery times vary depending on the selected shipping method and your location. You can view the available shipping options and their respective rates during the checkout process.
3. Domestic Shipping:
- For domestic orders, we offer standard and expedited shipping options.
- Standard shipping usually takes 7-10 business days for delivery.
- Expedited shipping is available for faster delivery, typically within 3-4 business days.
- Free shipping may be offered for orders above a certain order value, as specified on our website.
4. International Shipping:
- We also ship internationally to select countries. International shipping rates and delivery times vary depending on the destination.
- International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the customer.
5. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order using the provided tracking number.
6. Address Accuracy:
- Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses due to customer error.
7. Shipping Delays:
- While we strive to ensure timely delivery of all orders, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or carrier delays. We appreciate your patience and understanding in such situations.
8. Lost or Damaged Shipments:
- In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a refund, as applicable.
9. Holiday Shipping:
- During peak holiday seasons, such as Christmas or Black Friday, please expect possible delays in shipping due to high order volumes and carrier constraints. We recommend placing your orders in advance to ensure timely delivery.
10. Contact Information:
- If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact our customer service team. We’re here to help!
Note: This shipping policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.